{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2026\/code-json\/56-484.21.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2026\/code-text\/56-484.21.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2026\/code-xml\/56-484.21.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2026\/code-html\/56-484.21.html"}],"law_id":370474,"edition_id":2,"section_id":370474,"structure_id":52766,"section_number":"56-484.21","catch_line":"Instructions for emergency calling","history":"2007, c. 427.","full_text":"Commencing July 1, 2009, the MLTS provider of any multiline telephone system shall either (i) demonstrate or provide written instructions to each new user of the MLTS how to place an emergency call from a telephone station or (ii) provide written instructions at each telephone station that inform an individual how to place an emergency call from the telephone station. Written instructions provided to a new user or provided at a telephone station shall include the telephone station’s street address and such additional information regarding the location of the telephone station that is sufficiently specific to permit an emergency responder with the information to locate the telephone station.\n\n","order_by":null,"text":{"0":{"id":1381842,"text":"Commencing July 1, 2009, the MLTS provider of any multiline telephone system shall either (i) demonstrate or provide written instructions to each new user of the MLTS how to place an emergency call from a telephone station or (ii) provide written instructions at each telephone station that inform an individual how to place an emergency call from the telephone station. Written instructions provided to a new user or provided at a telephone station shall include the telephone station’s street address and such additional information regarding the location of the telephone station that is sufficiently specific to permit an emergency responder with the information to locate the telephone station.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":52766,"edition_id":2,"name":"Emergency Calls on Multiline Telephone Systems","identifier":"8","label":"article","depth":3,"order_by":9,"parent_id":52759,"metadata":{"child_laws":7,"child_structures":0},"date_created":"2026-08-02 03:04:17","date_modified":"2026-08-02 12:35:44","permalink":{"id":1477067,"object_type":"structure","relational_id":52766,"identifier":"8","token":"56\/15\/8","url":"\/56\/15\/8\/","edition_id":2,"permalink":0,"preferred":1}},{"id":52759,"edition_id":2,"name":"Telegraph and Telephone Companies","identifier":"15","label":"chapter","depth":2,"order_by":30,"parent_id":52702,"metadata":{"child_laws":62,"child_structures":9},"date_created":"2026-08-02 03:04:11","date_modified":"2026-08-02 12:35:43","permalink":{"id":1476829,"object_type":"structure","relational_id":52759,"identifier":"15","token":"56\/15","url":"\/56\/15\/","edition_id":2,"permalink":0,"preferred":1}},{"id":52702,"edition_id":2,"name":"Public Service Companies","identifier":"56","label":"title","depth":1,"order_by":121,"parent_id":null,"metadata":{"child_laws":710,"child_structures":93},"date_created":"2026-08-02 03:03:25","date_modified":"2026-08-02 12:35:34","permalink":{"id":1475475,"object_type":"structure","relational_id":52702,"identifier":"56","token":"56","url":"\/56\/","edition_id":2,"permalink":0,"preferred":1}}],"structure_contents":[{"id":370471,"structure_id":52766,"section_number":"56-484.19","catch_line":"Definitions","url":"\/56-484.19\/","token":"56\/15\/8\/56-484.19","metadata":{"court_decisions":""}},{"id":370473,"structure_id":52766,"section_number":"56-484.20","catch_line":"Charges for emergency calls","url":"\/56-484.20\/","token":"56\/15\/8\/56-484.20","metadata":false},{"id":370474,"structure_id":52766,"section_number":"56-484.21","catch_line":"Instructions for emergency calling","url":"\/56-484.21\/","token":"56\/15\/8\/56-484.21","metadata":false},{"id":370475,"structure_id":52766,"section_number":"56-484.22","catch_line":"Access to PSAPs from telephone stations on MLTS","url":"\/56-484.22\/","token":"56\/15\/8\/56-484.22","metadata":false},{"id":370476,"structure_id":52766,"section_number":"56-484.23","catch_line":"Provision of emergency call information","url":"\/56-484.23\/","token":"56\/15\/8\/56-484.23","metadata":false},{"id":370477,"structure_id":52766,"section_number":"56-484.24","catch_line":"Liability","url":"\/56-484.24\/","token":"56\/15\/8\/56-484.24","metadata":false},{"id":370478,"structure_id":52766,"section_number":"56-484.25","catch_line":"Exemption for certain counties","url":"\/56-484.25\/","token":"56\/15\/8\/56-484.25","metadata":false}],"previous_section":{"id":370473,"structure_id":52766,"section_number":"56-484.20","catch_line":"Charges for emergency calls","url":"\/56-484.20\/","token":"56\/15\/8\/56-484.20","metadata":false},"next_section":{"id":370475,"structure_id":52766,"section_number":"56-484.22","catch_line":"Access to PSAPs from telephone stations on MLTS","url":"\/56-484.22\/","token":"56\/15\/8\/56-484.22","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/56-484.21\/","history_text":"

This law was first created in 2007. The record of its establishment is cataloged in chapter 427<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year.<\/p>","references":false,"refers_to":false,"permalink":{"id":1477077,"object_type":"law","relational_id":370474,"identifier":"56-484.21","token":"56\/15\/8\/56-484.21","url":"\/56-484.21\/","edition_id":2,"permalink":0,"preferred":1},"url":"\/56-484.21\/","token":"56\/15\/8\/56-484.21","dublin_core":{"Title":"Instructions for emergency calling","Type":"Text","Format":"text\/html","Identifier":"\u00a7 56-484.21","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

Commencing July 1, 2009, the MLTS provider<\/span> of any multiline telephone system<\/span> shall either (i) demonstrate or provide written instructions to each new user of the MLTS how to place an emergency call<\/span> from a telephone station<\/span> or (ii) provide written instructions at each telephone station<\/span> that inform an individual how to place an emergency call<\/span> from the telephone station<\/span>. Written instructions provided to a new user or provided at a telephone station<\/span> shall include the telephone station<\/span>’s street address and such additional information regarding the location of the telephone station<\/span> that is sufficiently specific to permit an emergency responder with the information to locate the telephone station<\/span>.<\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nINSTRUCTIONS FOR EMERGENCY CALLING (\u00a7 56-484.21)\n\nCommencing July 1, 2009, the MLTS provider of any multiline telephone system\nshall either (i) demonstrate or provide written instructions to each new user of\nthe MLTS how to place an emergency call from a telephone station or (ii) provide\nwritten instructions at each telephone station that inform an individual how to\nplace an emergency call from the telephone station. Written instructions\nprovided to a new user or provided at a telephone station shall include the\ntelephone station’s street address and such additional information\nregarding the location of the telephone station that is sufficiently specific to\npermit an emergency responder with the information to locate the telephone\nstation.\n\nHISTORY: 2007, c. 427.","edition":{"id":2,"name":"2026","slug":"2026","date_created":"2026-07-16 18:40:23","date_modified":"2026-08-02 15:14:36","current":1,"order_by":2,"last_import":"2026-08-02 12:37:30"}}