{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2026\/code-json\/38.2-237.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2026\/code-text\/38.2-237.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2026\/code-xml\/38.2-237.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2026\/code-html\/38.2-237.html"}],"law_id":361849,"edition_id":2,"section_id":361849,"structure_id":51705,"section_number":"38.2-237","catch_line":"Provider complaints","history":"2022, c. 164.","full_text":"Any person may submit a complaint of one or more issues of noncompliance by an insurer with any insurance law, insurance regulation, or order of the Commission on behalf of a health care provider. The complainant shall provide detailed information supporting the allegation of noncompliance. The Commission shall investigate complaints alleging violations of insurance laws, regulations, and orders of the Commission and notify the complainants of the outcomes. The Commission shall have no jurisdiction to adjudicate (i) individual controversies or (ii) as between two contracting parties, matters of contractual dispute unrelated to insurance laws, regulations, or Commission orders.\n\n","order_by":null,"text":{"0":{"id":1347230,"text":"Any person may submit a complaint of one or more issues of noncompliance by an insurer with any insurance law, insurance regulation, or order of the Commission on behalf of a health care provider. The complainant shall provide detailed information supporting the allegation of noncompliance. The Commission shall investigate complaints alleging violations of insurance laws, regulations, and orders of the Commission and notify the complainants of the outcomes. The Commission shall have no jurisdiction to adjudicate (i) individual controversies or (ii) as between two contracting parties, matters of contractual dispute unrelated to insurance laws, regulations, or Commission orders.","type":"section","prefixes":[""],"prefix":"","entire_prefix":"","prefix_anchor":"","level":1}},"ancestry":[{"id":51705,"edition_id":2,"name":"Provisions of a General Nature","identifier":"2","label":"chapter","depth":2,"order_by":2,"parent_id":51644,"metadata":{"child_laws":44,"child_structures":0},"date_created":"2026-08-02 02:46:51","date_modified":"2026-08-02 12:32:56","permalink":{"id":1440097,"object_type":"structure","relational_id":51705,"identifier":"2","token":"38.2\/2","url":"\/38.2\/2\/","edition_id":2,"permalink":0,"preferred":1}},{"id":51644,"edition_id":2,"name":"Insurance","identifier":"38.2","label":"title","depth":1,"order_by":88,"parent_id":null,"metadata":{"child_laws":1890,"child_structures":173},"date_created":"2026-08-02 02:45:30","date_modified":"2026-08-02 12:32:55","permalink":{"id":1437663,"object_type":"structure","relational_id":51644,"identifier":"38.2","token":"38.2","url":"\/38.2\/","edition_id":2,"permalink":0,"preferred":1}}],"structure_contents":[{"id":361699,"structure_id":51705,"section_number":"38.2-200","catch_line":"General powers of the Commission relative to insurance","url":"\/38.2-200\/","token":"38.2\/2\/38.2-200","metadata":false},{"id":361713,"structure_id":51705,"section_number":"38.2-201","catch_line":"Recommendations by Commission to General Assembly","url":"\/38.2-201\/","token":"38.2\/2\/38.2-201","metadata":false},{"id":361724,"structure_id":51705,"section_number":"38.2-202","catch_line":"Regulation of solicitation of proxies, consents and authorizations","url":"\/38.2-202\/","token":"38.2\/2\/38.2-202","metadata":false},{"id":361733,"structure_id":51705,"section_number":"38.2-203","catch_line":"Management and exclusive agency contracts subject to approval by Commission","url":"\/38.2-203\/","token":"38.2\/2\/38.2-203","metadata":false},{"id":361734,"structure_id":51705,"section_number":"38.2-204","catch_line":"Repealed","url":"\/38.2-204\/","token":"38.2\/2\/38.2-204","metadata":false},{"id":361735,"structure_id":51705,"section_number":"38.2-205.1","catch_line":"Temporary contracts of insurance permitted","url":"\/38.2-205.1\/","token":"38.2\/2\/38.2-205.1","metadata":false},{"id":361736,"structure_id":51705,"section_number":"38.2-206","catch_line":"Corporations as members of mutual insurers","url":"\/38.2-206\/","token":"38.2\/2\/38.2-206","metadata":false},{"id":361737,"structure_id":51705,"section_number":"38.2-207","catch_line":"Enforcement of right of subrogation in name of insured","url":"\/38.2-207\/","token":"38.2\/2\/38.2-207","metadata":false},{"id":361738,"structure_id":51705,"section_number":"38.2-208","catch_line":"Limitation of risks generally","url":"\/38.2-208\/","token":"38.2\/2\/38.2-208","metadata":false},{"id":361739,"structure_id":51705,"section_number":"38.2-209","catch_line":"Award of insured's attorney fees in certain cases","url":"\/38.2-209\/","token":"38.2\/2\/38.2-209","metadata":false},{"id":361740,"structure_id":51705,"section_number":"38.2-210","catch_line":"Loans to officers, directors, etc., prohibited","url":"\/38.2-210\/","token":"38.2\/2\/38.2-210","metadata":false},{"id":361752,"structure_id":51705,"section_number":"38.2-211","catch_line":"Other interests and payments to officers, directors, etc., prohibited","url":"\/38.2-211\/","token":"38.2\/2\/38.2-211","metadata":false},{"id":361764,"structure_id":51705,"section_number":"38.2-212","catch_line":"Certain compensation not prohibited","url":"\/38.2-212\/","token":"38.2\/2\/38.2-212","metadata":false},{"id":361775,"structure_id":51705,"section_number":"38.2-213","catch_line":"Violation of \u00a7 38.2-210 or \u00a7 38.2-211","url":"\/38.2-213\/","token":"38.2\/2\/38.2-213","metadata":false},{"id":361778,"structure_id":51705,"section_number":"38.2-214","catch_line":"Restrictions upon purchase and sale of equity securities of domestic stock insurers","url":"\/38.2-214\/","token":"38.2\/2\/38.2-214","metadata":false},{"id":361779,"structure_id":51705,"section_number":"38.2-215","catch_line":"Liability of president, chief executive officer or directors if insurance issued when insurer insolvent","url":"\/38.2-215\/","token":"38.2\/2\/38.2-215","metadata":false},{"id":361780,"structure_id":51705,"section_number":"38.2-216","catch_line":"Restrictions on removal or transfer of property and on reinsurance; penalty","url":"\/38.2-216\/","token":"38.2\/2\/38.2-216","metadata":false},{"id":361781,"structure_id":51705,"section_number":"38.2-217","catch_line":"When assets may not be distributed among stockholders","url":"\/38.2-217\/","token":"38.2\/2\/38.2-217","metadata":false},{"id":361782,"structure_id":51705,"section_number":"38.2-218","catch_line":"Penalties and restitution payments","url":"\/38.2-218\/","token":"38.2\/2\/38.2-218","metadata":false},{"id":361783,"structure_id":51705,"section_number":"38.2-219","catch_line":"Violations; procedure; cease and desist orders","url":"\/38.2-219\/","token":"38.2\/2\/38.2-219","metadata":false},{"id":361784,"structure_id":51705,"section_number":"38.2-220","catch_line":"Injunctions","url":"\/38.2-220\/","token":"38.2\/2\/38.2-220","metadata":false},{"id":361799,"structure_id":51705,"section_number":"38.2-221","catch_line":"Enforcement of penalties","url":"\/38.2-221\/","token":"38.2\/2\/38.2-221","metadata":false},{"id":361796,"structure_id":51705,"section_number":"38.2-221.1","catch_line":"Confidentiality of information","url":"\/38.2-221.1\/","token":"38.2\/2\/38.2-221.1","metadata":false},{"id":361797,"structure_id":51705,"section_number":"38.2-221.2","catch_line":"Treatment of confidential information pursuant to federal law","url":"\/38.2-221.2\/","token":"38.2\/2\/38.2-221.2","metadata":false},{"id":361798,"structure_id":51705,"section_number":"38.2-221.3","catch_line":"Confidentiality of applications and investigations","url":"\/38.2-221.3\/","token":"38.2\/2\/38.2-221.3","metadata":false},{"id":361813,"structure_id":51705,"section_number":"38.2-222","catch_line":"Appeals generally","url":"\/38.2-222\/","token":"38.2\/2\/38.2-222","metadata":false},{"id":361826,"structure_id":51705,"section_number":"38.2-223","catch_line":"Rules and regulations; orders","url":"\/38.2-223\/","token":"38.2\/2\/38.2-223","metadata":false},{"id":361832,"structure_id":51705,"section_number":"38.2-224","catch_line":"Procedures","url":"\/38.2-224\/","token":"38.2\/2\/38.2-224","metadata":false},{"id":361833,"structure_id":51705,"section_number":"38.2-225","catch_line":"Disposition of fines and penalties","url":"\/38.2-225\/","token":"38.2\/2\/38.2-225","metadata":false},{"id":361837,"structure_id":51705,"section_number":"38.2-226","catch_line":"Provisions of title not to apply to certain mutual aid associations","url":"\/38.2-226\/","token":"38.2\/2\/38.2-226","metadata":false},{"id":361834,"structure_id":51705,"section_number":"38.2-226.1","catch_line":"Expired","url":"\/38.2-226.1\/","token":"38.2\/2\/38.2-226.1","metadata":false},{"id":361835,"structure_id":51705,"section_number":"38.2-226.2","catch_line":"Provisions of title not applicable to certain long-term care health plans","url":"\/38.2-226.2\/","token":"38.2\/2\/38.2-226.2","metadata":false},{"id":361836,"structure_id":51705,"section_number":"38.2-226.3","catch_line":"Expired","url":"\/38.2-226.3\/","token":"38.2\/2\/38.2-226.3","metadata":false},{"id":361838,"structure_id":51705,"section_number":"38.2-227","catch_line":"Public policy regarding punitive damages","url":"\/38.2-227\/","token":"38.2\/2\/38.2-227","metadata":false},{"id":361839,"structure_id":51705,"section_number":"38.2-228","catch_line":"Proof of future financial responsibility","url":"\/38.2-228\/","token":"38.2\/2\/38.2-228","metadata":false},{"id":361840,"structure_id":51705,"section_number":"38.2-229","catch_line":"Immunity from liability","url":"\/38.2-229\/","token":"38.2\/2\/38.2-229","metadata":false},{"id":361841,"structure_id":51705,"section_number":"38.2-230","catch_line":"Distributions by nonstock corporation","url":"\/38.2-230\/","token":"38.2\/2\/38.2-230","metadata":false},{"id":361843,"structure_id":51705,"section_number":"38.2-231","catch_line":"Notice of cancellation, refusal to renew, reduction in coverage or increase in premium of certain liability insurance policies","url":"\/38.2-231\/","token":"38.2\/2\/38.2-231","metadata":false},{"id":361844,"structure_id":51705,"section_number":"38.2-232","catch_line":"Notice of lapse or pending lapse of certain life and accident and sickness insurance policies","url":"\/38.2-232\/","token":"38.2\/2\/38.2-232","metadata":false},{"id":361845,"structure_id":51705,"section_number":"38.2-233","catch_line":"Credit involuntary unemployment insurance; credit property insurance; disclosure and readability","url":"\/38.2-233\/","token":"38.2\/2\/38.2-233","metadata":false},{"id":361846,"structure_id":51705,"section_number":"38.2-234","catch_line":"Release of information","url":"\/38.2-234\/","token":"38.2\/2\/38.2-234","metadata":false},{"id":361847,"structure_id":51705,"section_number":"38.2-235","catch_line":"Liability insurance; carbon monoxide exclusions","url":"\/38.2-235\/","token":"38.2\/2\/38.2-235","metadata":false},{"id":361848,"structure_id":51705,"section_number":"38.2-236","catch_line":"Notice of settlement payment","url":"\/38.2-236\/","token":"38.2\/2\/38.2-236","metadata":false},{"id":361849,"structure_id":51705,"section_number":"38.2-237","catch_line":"Provider complaints","url":"\/38.2-237\/","token":"38.2\/2\/38.2-237","metadata":false}],"previous_section":{"id":361848,"structure_id":51705,"section_number":"38.2-236","catch_line":"Notice of settlement payment","url":"\/38.2-236\/","token":"38.2\/2\/38.2-236","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/38.2-237\/","history_text":"<p>This law was first created in 2022. The record of its establishment is cataloged in chapter <a href=\"https:\/\/legacylis.virginia.gov\/cgi-bin\/legp604.exe?221+ful+CHAP0164\">164<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year.<\/p>","references":false,"refers_to":false,"permalink":{"id":1440271,"object_type":"law","relational_id":361849,"identifier":"38.2-237","token":"38.2\/2\/38.2-237","url":"\/38.2-237\/","edition_id":2,"permalink":0,"preferred":1},"url":"\/38.2-237\/","token":"38.2\/2\/38.2-237","dublin_core":{"Title":"Provider complaints","Type":"Text","Format":"text\/html","Identifier":"\u00a7 38.2-237","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t<section><p>Any <span class=\"dictionary\">person<\/span> may submit a complaint of one or more <span class=\"dictionary\">issues<\/span> of noncompliance by an <span class=\"dictionary\">insurer<\/span> with any <span class=\"dictionary\">insurance<\/span> <span class=\"dictionary\">law<\/span>, <span class=\"dictionary\">insurance<\/span> regulation, or <span class=\"dictionary\">order<\/span> of the <span class=\"dictionary\">Commission<\/span> on behalf of a health care provider. The complainant shall provide detailed information supporting the <span class=\"dictionary\">allegation<\/span> of noncompliance. The <span class=\"dictionary\">Commission<\/span> shall investigate complaints alleging violations of <span class=\"dictionary\">insurance<\/span> <span class=\"dictionary\">laws<\/span>, regulations, and <span class=\"dictionary\">orders<\/span> of the <span class=\"dictionary\">Commission<\/span> and notify the complainants of the outcomes. The <span class=\"dictionary\">Commission<\/span> shall have no <span class=\"dictionary\">jurisdiction<\/span> to <span class=\"dictionary\">adjudicate<\/span> (i) individual controversies or (ii) as between two contracting parties, matters of contractual dispute unrelated to <span class=\"dictionary\">insurance<\/span> <span class=\"dictionary\">laws<\/span>, regulations, or <span class=\"dictionary\">Commission<\/span> <span class=\"dictionary\">orders<\/span>.<\/p><\/section>","plain_text":"                                 CODE OF VIRGINIA\n\nPROVIDER COMPLAINTS (\u00a7 38.2-237)\n\nAny person may submit a complaint of one or more issues of noncompliance by an\ninsurer with any insurance law, insurance regulation, or order of the Commission\non behalf of a health care provider. The complainant shall provide detailed\ninformation supporting the allegation of noncompliance. The Commission shall\ninvestigate complaints alleging violations of insurance laws, regulations, and\norders of the Commission and notify the complainants of the outcomes. The\nCommission shall have no jurisdiction to adjudicate (i) individual controversies\nor (ii) as between two contracting parties, matters of contractual dispute\nunrelated to insurance laws, regulations, or Commission orders.\n\nHISTORY: 2022, c. 164.","edition":{"id":2,"name":"2026","slug":"2026","date_created":"2026-07-16 18:40:23","date_modified":"2026-08-02 15:14:36","current":1,"order_by":2,"last_import":"2026-08-02 12:37:30"}}