{"formats":[{"name":"JSON","format":"json","url":"\/downloads\/2026\/code-json\/23.1-232.json"},{"name":"Plain Text","format":"text","url":"\/downloads\/2026\/code-text\/23.1-232.txt"},{"name":"XML","format":"xml","url":"\/downloads\/2026\/code-xml\/23.1-232.xml"},{"name":"HTML","format":"html","url":"\/downloads\/2026\/code-html\/23.1-232.html"}],"law_id":355266,"edition_id":2,"section_id":355266,"structure_id":50821,"section_number":"23.1-232","catch_line":"Office of the Qualified Education Loan Ombudsman established; duties","history":"2018, cc. 489, 755.","full_text":"A\n\nThe Council shall create within the agency the Office of the Qualified Education Loan Ombudsman. The Office of the Qualified Education Loan Ombudsman shall provide timely assistance to any qualified education loan borrower of any qualified education loan in the Commonwealth. All state agencies shall assist and cooperate with the Office of the Qualified Education Loan Ombudsman in the performance of its duties under this article.\n\nB\n\nThe Office of the Qualified Education Loan Ombudsman shall:\n\n1\n\nReceive, review, and attempt to resolve any complaints from qualified education loan borrowers, including attempts to resolve such complaints in collaboration with institutions of higher education, qualified education loan servicers, and any other participants in qualified education loan lending;\n\n2\n\nCompile and analyze data on qualified education loan borrower complaints as described in subdivision 1;\n\n3\n\nAssist qualified education loan borrowers to understand their rights and responsibilities under the terms of qualified education loans;\n\n4\n\nProvide information to the public, state agencies, legislators, and other persons regarding the problems and concerns of qualified education loan borrowers and make recommendations for resolving those problems and concerns;\n\n5\n\nAnalyze and monitor the development and implementation of federal and state laws and policies relating to qualified education loan borrowers and recommend any changes the Office of the Qualified Education Loan Ombudsman deems necessary;\n\n6\n\nReview the complete qualified education loan history of any qualified education loan borrower who has provided written consent for such review;\n\n7\n\nDisseminate information concerning the availability of the Office of the Qualified Education Loan Ombudsman to assist qualified education loan borrowers and potential qualified education loan borrowers, as well as public institutions of higher education, qualified education loan servicers, and any other participant in qualified education loan lending, with any qualified education loan servicing concerns; and\n\n8\n\nTake any other actions necessary to fulfill the duties of the Office of the Qualified Education Loan Ombudsman as set forth in this article.\n\n","order_by":null,"text":{"0":{"id":1323011,"text":"The Council shall create within the agency the Office of the Qualified Education Loan Ombudsman. The Office of the Qualified Education Loan Ombudsman shall provide timely assistance to any qualified education loan borrower of any qualified education loan in the Commonwealth. All state agencies shall assist and cooperate with the Office of the Qualified Education Loan Ombudsman in the performance of its duties under this article.","type":"section","prefixes":["A"],"prefix":"A","entire_prefix":"A","prefix_anchor":"A","level":1,"next_prefix":"B"},"1":{"id":1323012,"text":"The Office of the Qualified Education Loan Ombudsman shall:","type":"section","prefixes":["B"],"prefix":"B","entire_prefix":"B","prefix_anchor":"B","level":1,"prior_prefix":"A","next_prefix":"B1"},"2":{"id":1323013,"text":"Receive, review, and attempt to resolve any complaints from qualified education loan borrowers, including attempts to resolve such complaints in collaboration with institutions of higher education, qualified education loan servicers, and any other participants in qualified education loan lending;","type":"section","prefixes":["B","1"],"prefix":"1","entire_prefix":"B1","prefix_anchor":"B1","level":2,"prior_prefix":"B","next_prefix":"B2"},"3":{"id":1323014,"text":"Compile and analyze data on qualified education loan borrower complaints as described in subdivision 1;","type":"section","prefixes":["B","2"],"prefix":"2","entire_prefix":"B2","prefix_anchor":"B2","level":2,"prior_prefix":"B1","next_prefix":"B3"},"4":{"id":1323015,"text":"Assist qualified education loan borrowers to understand their rights and responsibilities under the terms of qualified education loans;","type":"section","prefixes":["B","3"],"prefix":"3","entire_prefix":"B3","prefix_anchor":"B3","level":2,"prior_prefix":"B2","next_prefix":"B4"},"5":{"id":1323016,"text":"Provide information to the public, state agencies, legislators, and other persons regarding the problems and concerns of qualified education loan borrowers and make recommendations for resolving those problems and concerns;","type":"section","prefixes":["B","4"],"prefix":"4","entire_prefix":"B4","prefix_anchor":"B4","level":2,"prior_prefix":"B3","next_prefix":"B5"},"6":{"id":1323017,"text":"Analyze and monitor the development and implementation of federal and state laws and policies relating to qualified education loan borrowers and recommend any changes the Office of the Qualified Education Loan Ombudsman deems necessary;","type":"section","prefixes":["B","5"],"prefix":"5","entire_prefix":"B5","prefix_anchor":"B5","level":2,"prior_prefix":"B4","next_prefix":"B6"},"7":{"id":1323018,"text":"Review the complete qualified education loan history of any qualified education loan borrower who has provided written consent for such review;","type":"section","prefixes":["B","6"],"prefix":"6","entire_prefix":"B6","prefix_anchor":"B6","level":2,"prior_prefix":"B5","next_prefix":"B7"},"8":{"id":1323019,"text":"Disseminate information concerning the availability of the Office of the Qualified Education Loan Ombudsman to assist qualified education loan borrowers and potential qualified education loan borrowers, as well as public institutions of higher education, qualified education loan servicers, and any other participant in qualified education loan lending, with any qualified education loan servicing concerns; and","type":"section","prefixes":["B","7"],"prefix":"7","entire_prefix":"B7","prefix_anchor":"B7","level":2,"prior_prefix":"B6","next_prefix":"B8"},"9":{"id":1323020,"text":"Take any other actions necessary to fulfill the duties of the Office of the Qualified Education Loan Ombudsman as set forth in this article.","type":"section","prefixes":["B","8"],"prefix":"8","entire_prefix":"B8","prefix_anchor":"B8","level":2,"prior_prefix":"B7"}},"ancestry":[{"id":50821,"edition_id":2,"name":"Office of the Qualified Education Loan Ombudsman","identifier":"4","label":"article","depth":4,"order_by":5,"parent_id":50807,"metadata":{"child_laws":5,"child_structures":0},"date_created":"2026-08-02 02:33:41","date_modified":"2026-08-02 12:31:14","permalink":{"id":1411781,"object_type":"structure","relational_id":50821,"identifier":"4","token":"23.1\/I\/2\/4","url":"\/23.1\/I\/2\/4\/","edition_id":2,"permalink":0,"preferred":1}},{"id":50807,"edition_id":2,"name":"State Council of Higher Education for Virginia","identifier":"2","label":"chapter","depth":3,"order_by":2,"parent_id":50783,"metadata":{"child_laws":38,"child_structures":4},"date_created":"2026-08-02 02:33:33","date_modified":"2026-08-02 12:31:13","permalink":{"id":1411641,"object_type":"structure","relational_id":50807,"identifier":"2","token":"23.1\/I\/2","url":"\/23.1\/I\/2\/","edition_id":2,"permalink":0,"preferred":1}},{"id":50783,"edition_id":2,"name":"General Provisions","identifier":"I","label":"subtitle","depth":2,"order_by":1,"parent_id":50782,"metadata":{"child_laws":61,"child_structures":9},"date_created":"2026-08-02 02:33:18","date_modified":"2026-08-02 12:31:13","permalink":{"id":1411585,"object_type":"structure","relational_id":50783,"identifier":"I","token":"23.1\/I","url":"\/23.1\/I\/","edition_id":2,"permalink":0,"preferred":1}},{"id":50782,"edition_id":2,"name":"Institutions of Higher Education; Other Educational and Cultural Institutions","identifier":"23.1","label":"title","depth":1,"order_by":62,"parent_id":null,"metadata":{"child_laws":594,"child_structures":95},"date_created":"2026-08-02 02:33:18","date_modified":"2026-08-02 12:31:13","permalink":{"id":1411583,"object_type":"structure","relational_id":50782,"identifier":"23.1","token":"23.1","url":"\/23.1\/","edition_id":2,"permalink":0,"preferred":1}}],"structure_contents":[{"id":355261,"structure_id":50821,"section_number":"23.1-231","catch_line":"Definitions","url":"\/23.1-231\/","token":"23.1\/I\/2\/4\/23.1-231","metadata":false},{"id":355266,"structure_id":50821,"section_number":"23.1-232","catch_line":"Office of the Qualified Education Loan Ombudsman established; duties","url":"\/23.1-232\/","token":"23.1\/I\/2\/4\/23.1-232","metadata":false},{"id":355268,"structure_id":50821,"section_number":"23.1-233","catch_line":"Qualified education loan borrower education course","url":"\/23.1-233\/","token":"23.1\/I\/2\/4\/23.1-233","metadata":false},{"id":355267,"structure_id":50821,"section_number":"23.1-233.1","catch_line":"Qualified education loans; certain providers; contact information and summary","url":"\/23.1-233.1\/","token":"23.1\/I\/2\/4\/23.1-233.1","metadata":false},{"id":355269,"structure_id":50821,"section_number":"23.1-234","catch_line":"Reports","url":"\/23.1-234\/","token":"23.1\/I\/2\/4\/23.1-234","metadata":false}],"previous_section":{"id":355261,"structure_id":50821,"section_number":"23.1-231","catch_line":"Definitions","url":"\/23.1-231\/","token":"23.1\/I\/2\/4\/23.1-231","metadata":false},"next_section":{"id":355268,"structure_id":50821,"section_number":"23.1-233","catch_line":"Qualified education loan borrower education course","url":"\/23.1-233\/","token":"23.1\/I\/2\/4\/23.1-233","metadata":false},"metadata":false,"official_url":"https:\/\/law.lis.virginia.gov\/vacode\/23.1-232\/","history_text":"

This law was first created in 2018. The record of its establishment is cataloged in chapters 489<\/a> and 755<\/a> of that year\u2019s edition of \u201cActs of Assembly,\u201d the annual state publication listing all changes made to the Code of Virginia in that year.<\/p>","references":false,"refers_to":false,"permalink":{"id":1411787,"object_type":"law","relational_id":355266,"identifier":"23.1-232","token":"23.1\/I\/2\/4\/23.1-232","url":"\/23.1-232\/","edition_id":2,"permalink":0,"preferred":1},"url":"\/23.1-232\/","token":"23.1\/I\/2\/4\/23.1-232","dublin_core":{"Title":"Office of the Qualified Education Loan Ombudsman established; duties","Type":"Text","Format":"text\/html","Identifier":"\u00a7 23.1-232","Relation":"Code of Virginia"},"html":"\n\t\t\t\t\t\t

A.<\/span> The Council<\/span> shall create within the agency the Office of the Qualified Education Loan<\/span> Ombudsman. The Office of the Qualified Education Loan<\/span> Ombudsman shall provide timely assistance to any qualified education loan borrower<\/span> of any qualified education loan<\/span> in the Commonwealth. All state agencies shall assist and cooperate with the Office of the Qualified Education Loan<\/span> Ombudsman in the performance of its duties under this article. <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

B.<\/span> The Office of the Qualified Education Loan<\/span> Ombudsman shall: <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

1.<\/span> Receive, review, and attempt to resolve any complaints from qualified education loan borrowers<\/span>, including attempts to resolve such complaints in collaboration with institutions of higher education, qualified education loan servicers<\/span>, and any other participants in qualified education loan<\/span> lending; <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

2.<\/span> Compile and analyze data on qualified education loan borrower<\/span> complaints as described in subdivision 1; <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

3.<\/span> Assist qualified education loan borrowers<\/span> to understand their rights and responsibilities under the terms of qualified education loans<\/span>; <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

4.<\/span> Provide information to the public, state agencies, legislators, and other persons regarding the problems and concerns of qualified education loan borrowers<\/span> and make recommendations for resolving those problems and concerns; <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

5.<\/span> Analyze and monitor the development and implementation of federal and state laws<\/span> and policies relating to qualified education loan borrowers<\/span> and recommend any changes the Office of the Qualified Education Loan<\/span> Ombudsman deems necessary; <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

6.<\/span> Review the complete qualified education loan<\/span> history of any qualified education loan borrower<\/span> who has provided written consent for such review; <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

7.<\/span> Disseminate information concerning the availability of the Office of the Qualified Education Loan<\/span> Ombudsman to assist qualified education loan borrowers<\/span> and potential qualified education loan borrowers<\/span>, as well as public institutions of higher education, qualified education loan servicers<\/span>, and any other participant in qualified education loan<\/span> lending, with any qualified education loan<\/span> servicing<\/span> concerns; and <\/i><\/a><\/p><\/section>\n\t\t\t\t\t\t

8.<\/span> Take any other actions necessary to fulfill the duties of the Office of the Qualified Education Loan<\/span> Ombudsman as set forth in this article. <\/i><\/a><\/p><\/section>","plain_text":" CODE OF VIRGINIA\n\nOFFICE OF THE QUALIFIED EDUCATION LOAN OMBUDSMAN ESTABLISHED; DUTIES (\u00a7\n23.1-232)\n\nA. The Council shall create within the agency the Office of the Qualified\nEducation Loan Ombudsman. The Office of the Qualified Education Loan Ombudsman\nshall provide timely assistance to any qualified education loan borrower of any\nqualified education loan in the Commonwealth. All state agencies shall assist\nand cooperate with the Office of the Qualified Education Loan Ombudsman in the\nperformance of its duties under this article.\n\nB. The Office of the Qualified Education Loan Ombudsman shall:\n\n 1. Receive, review, and attempt to resolve any complaints from qualified\n education loan borrowers, including attempts to resolve such complaints in\n collaboration with institutions of higher education, qualified education loan\n servicers, and any other participants in qualified education loan lending;\n\n 2. Compile and analyze data on qualified education loan borrower complaints as\n described in subdivision 1;\n\n 3. Assist qualified education loan borrowers to understand their rights and\n responsibilities under the terms of qualified education loans;\n\n 4. Provide information to the public, state agencies, legislators, and other\n persons regarding the problems and concerns of qualified education loan\n borrowers and make recommendations for resolving those problems and concerns;\n\n 5. Analyze and monitor the development and implementation of federal and state\n laws and policies relating to qualified education loan borrowers and recommend\n any changes the Office of the Qualified Education Loan Ombudsman deems\n necessary;\n\n 6. Review the complete qualified education loan history of any qualified\n education loan borrower who has provided written consent for such review;\n\n 7. Disseminate information concerning the availability of the Office of the\n Qualified Education Loan Ombudsman to assist qualified education loan\n borrowers and potential qualified education loan borrowers, as well as public\n institutions of higher education, qualified education loan servicers, and any\n other participant in qualified education loan lending, with any qualified\n education loan servicing concerns; and\n\n 8. Take any other actions necessary to fulfill the duties of the Office of the\n Qualified Education Loan Ombudsman as set forth in this article.\n\nHISTORY: 2018, cc. 489, 755.","edition":{"id":2,"name":"2026","slug":"2026","date_created":"2026-07-16 18:40:23","date_modified":"2026-08-02 15:14:36","current":1,"order_by":2,"last_import":"2026-08-02 12:37:30"}}